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Resilient Cloud Operations with AWS & Managed Operations

Published • 24 October 2025

Kühl Clothing partnered with Synthesis to implement Managed Operations on AWS, ensuring 24×7 monitoring, security and cost optimisation. The result was a resilient, well-governed cloud environment with predictable costs and enhanced agility.

Problem Statement

Kühl Clothing faced increasing global demand for its e-commerce and internal systems. They needed:

  • Operational Resilience: Always-on availability for mission-critical workloads.
  • Security & Compliance: Continuous monitoring and rapid incident response.
  • Cost Transparency: Predictable billing with optimisation practices.
  • Resource Efficiency: Freeing internal teams to focus on innovation, not infrastructure management.

Proposed Solution & Architecture

Synthesis deployed Managed Operations (MO) — a holistic AWS Managed Services framework:

  • Always-On Monitoring & Automation: Continuous monitoring, vulnerability management, log rotation, patching, and backup oversight.
  • Flexible Support Model: Fixed base fee plus variable budget for incidents and service requests, with severity-based response times (critical response ≤15 minutes).
  • Infrastructure as Code: All AWS resources provisioned via pipelines to ensure compliance, repeatability, and rapid recovery.
  • FinOps & Cost Optimisation: Quarterly AWS Well-Architected reviews, cost anomaly detection, and budgeting.
  • Resilience & Security: Disaster recovery automation, CloudTrail, Config, Security Hub, and GuardDuty for intelligent threat detection and compliance reporting.
  • Consulting: Assimilatring business needs and design payment flow.
  • Execution: Implement payment workflows and integration.
  • Reconcilliation: Build comprehensive comprehensive process.

Outcome & Success Metrics

  • Achieved 24×7 operational availability and rapid incident response (≤15 mins for critical).
  • Cost transparency: predictable monthly billing of $12,500 plus pass-through (e.g., Datadog ~$1,200/month)
  • Security posture strengthened through automated compliance monitoring and threat detection.
  • Operational agility: flexible budget model allowed scaling without overhead.
  • Focus on innovation: freed Kühl’s internal teams from day-to-day infrastructure operations.

TCO Analysis

Kühl avoided hiring additional infrastructure and security engineers, while optimising AWS spend via anomaly detection, commitment-based discounts, and FinOps reviews.

Lessons Learned

  • A flexible support model ensures alignment with changing workload demands.
  • Infrastructure as Code accelerates compliance, recovery, and governance maturity.
  • Proactive FinOps practices unlock continuous cost savings and scalability.

At Synthesis, we are a team of highly skilled payments consultants who can help you transform your payments landscape.

We are more than just a technology partner. We are your trusted advisor. We are committed to generate value for your business by guiding you through every step from strategising and planning to implementation and capability building. We are passionate about our mission to create a secure and thriving financial ecosystem. We would love to work with you and show you how we can make a difference in your payments ecosystem.

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