Contact Center Intelligence

Let us help you lead the race


Exceptional Customer Experiences

Synthesis Contact Center Intelligence (CCI) is your end-to-end solution for revolutionising customer service. Leveraging the advanced capabilities of CCI Technology, we bring a depth of in-country expertise, bespoke accelerators, and dedicated services to help you unlock the full potential of Artificial Intelligence and Machine Learning in your Contact Center operations.

We empower you with intelligent virtual agents, capable of handling multiple conversational threads across various channels 24/7, minimizing live agent interventions.

With our advanced analytics, we enhance the efficiency of your agents, providing them with real-time assistance, workflows, and turn-by-turn guidance to manage calls and chats effectively.

Our post-call analytics draw valuable insights from your customer interactions, identifying key call drivers, customer sentiments, and more, for you to continually improve your service.

We help you seamlessly integrate these capabilities into your existing infrastructure to supercharge your customer service operations.

As your partner, Synthesis focuses not only on implementing cutting-edge technology but also on creating a tailored blueprint for your customer service transformation. Our role goes beyond that of a technology provider – we serve as your pit crew in the race to superior customer experience, working tirelessly behind the scenes to help you win.

All of these contribute to boosting your agent productivity, reducing costs, and uncovering new business opportunities.

Embark on your journey to the future of customer service with Synthesis CCI – let us drive you to victory.

Some of our

Case Studies

See how we partner with our customers to solve problems and

create an impact with leading technologies.