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As the company’s customers are increasingly widely dispersed across South Africa and into Africa, it needed to make its services more accessible, particularly as it continues to expand into different time zones and non-English-speaking countries.
Preparing each report was a last minute race, leading to frustration and error. As SARS changes their specifications regularly, the bank’s process was reactive, instead of strategic.
A new, internally developed process would take too long to roll out and threatened to protract the existing system even further. A constantly growing client base meant that a solution was critical.
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