Yes you can (but should you?)
By Synthesis Steyn Basson Over the course of the last year, we have all been forced to work from home a lot more than ever before. And if you are like me, you will have realised quite quickly that we weren’t quite set up for this new way of work. I am not referring to […]
Regulatory Reporting…Whose Problem is it Anyway?
By Synthesis Steyn Basson When I was a teenager I loved to read. I still do, but an abundance of audio-books, on-demand television shows, podcasts, and general work means I don’t get to do it as often as I used to. One of the main reasons I loved reading, was because of (amongst others) an […]
Why Use Customer Success Management? Part 2
What Does a CSM Do and How? By Steyn Basson, Synthesis Head of CSM In a previous article, I looked at the “Why” question as it relates to CSMs, i.e. why do you need CSMs to grow your business effectively? In this article, I wanted to explore the what and how in a bit more […]
Why Use Customer Success Management? Part 1
Why Customer Success Managers (CSMs) are Critical for Growing your Business By Steyn Basson, Synthesis Head of CSM Source: ITWeb The company where I work (Synthesis Software Technologies) started out as a small company. A small handful of employees, a small handful of clients, a limited technology set, and a hyper focussed target market (banks […]
14 Reasons why you should consider automating your trade reporting solution
By Steyn Basson, Synthesis Divisional Director Synthesis has been involved in the trade reporting space for almost two decades in some form or another. Head of Markets IT/ Treasury and Operations of the largest South African banks have approached us over these years to streamline JSE integration for Fixed Income Trade reporting. They wanted to avoid the hefty risks that come […]
The customer is always…?
There are many truisms when it comes to customers but which holds true? Ultimately, as I search for the true notion of what the customer is and is not, I realise it comes down to a fine a balancing act between customer and employee needs. By Steyn Basson, Synthesis Divisional Director “The customer is always […]
The dangers of the ever-expanding tactical ball of string
by Steyn Basson When it comes to regulatory changes, solutions are often haphazardly compiled, leaving dangerous loose ends ready to unravel. Picture this: For the last few months you have been following reports of new regulatory reporting changes in the pipeline. There has been lots of uncertainty, with the majority of the institutions affected by […]
Ten Key Compliance Trends in South African (and African) Financial Institutions
By Steyn Basson Regulatory reporting has grown in profile over the last number of years, with more budget and more employees dedicated to compliance activities than ever before. Having been involved in the compliance space for more than a decade in some form or another, we have identified ten key compliance characteristics and trends in […]
What are the main differences between FATCA and CRS Reporting?
Now that the dust has almost settled around the first FATCA submissions (for some the dust cloud might linger for a while longer), financial institutions have had a chance to take stock and try to make sense of their current regulatory position and strategies. However, now that they have had a chance to look ahead, […]